Whilst pretending to be hacking away at my computer, with headphones on, I listened in on some Starbucks employee training. It is fascinating to me. Good on so many levels. The woman passionately shared the core values of the company. She knew why they did what they did. She felt an ownership. She seemed to live and breath this stuff. It seemed like more than a job. She spoke highly of the leadership, particularly the founder. She expressed a sense of responsibility, even when she was off-duty or at another Starbucks. She spoke affectionately about her regular customers. She seemed to take nothing for granted. Very intentional in their employee development. Told the new employee they were not in the coffee business, but the people business and had stories to back that up. Meaningful experiences matter. They want Starbucks to be the highlight of someone's day. They know they are being watched as members of the community, and try to set a high standard outside of work.
There is so much I can learn from overhearing that conversation. I can only hope that our new church embodies much of what I "heard" yesterday.
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